Contact Us
This page explains how to contact Non Gamstop Casino, what our team can help with, and where to go instead if your question is really about a casino account, a payout or your own gambling. We publish research-based guides to casinos that operate outside the GamStop scheme, so we are an information site, not a casino and not a complaints body.
What you can contact us about
We welcome messages on the following:
- Corrections: if a bonus term, payment detail or licence claim on a page looks out of date or wrong, tell us which page and which statement.
- Reader feedback: suggestions for topics, clearer explanations of wagering requirements, or comparisons you would find useful.
- Questions about our method: how we assess casinos, how we handle commission and how ratings are set. Our About Us page covers this in general terms.
- Business or press enquiries: from operators, software providers or other organisations.
- Privacy or site-terms questions: the Terms and Conditions set out how the site may be used.
What we cannot do
Being clear about limits will save you time. We do not run any casino, hold anyone's funds, or have access to player accounts. That means we cannot:
- release, speed up or reverse a withdrawal;
- reopen a closed account or change a bonus decision;
- guarantee an outcome from a dispute with an operator;
- give legal or financial advice.
We also cannot lift a GamStop self-exclusion. If you have excluded yourself, that decision is yours to keep, and we would encourage you to read our Responsible Gambling page before doing anything else.
If your problem is with a casino
Work through these steps, in order, before looking elsewhere:
- Gather your evidence: account email, transaction dates and amounts, screenshots of the bonus terms as they were shown, and any chat transcripts.
- Contact the casino's own support first, in writing, so there is a record. Ask for the specific clause it is relying on.
- Use the operator's formal complaints procedure if the first reply does not resolve it. Note any stated response times.
- Check which licence the casino holds and whether that regulator or an approved dispute service accepts complaints. Operators licensed overseas are outside the UK Gambling Commission's powers, so protections and routes to redress can be more limited than at a UK-licensed site.
Most disputes involve the same few areas: unmet wagering requirements, maximum bet rules while a bonus is active, bonus cashout limits, and identity or source-of-funds checks. Reading those terms before you deposit is the best prevention.
If you need support with your gambling
If gambling is causing you worry, please do not wait for a reply from us. Free, confidential help is available in Great Britain from GamCare through its National Gambling Helpline (0808 8020 133) and online chat. Details were correct when we checked on 29 September 2026, but confirm them on GamCare's own site. Tools such as deposit and loss limits, self-exclusion and gambling-blocking software can also help. Our Responsible Gambling guide explains each of them.
What to include in your message
A short, specific message gets a better answer. Please give us:
- the page address or title you are asking about;
- the exact statement you think is wrong, and any source you have, such as the casino's own terms;
- the date you saw it, since offers and terms change often;
- a reply address. Please do not send passwords, card numbers or copies of identity documents.
How we handle corrections
Where a report is verified against the operator's published terms or a regulator's register, we update the page and its date. We treat advertised offers as casino marketing, not confirmed fact, so a bonus headline should always be checked against the terms on the casino's site. Commission from operators may be earned when readers use our links, but it does not decide ratings or rankings, and a correction request is judged on accuracy alone.
Where to go next
If you were looking for guidance rather than a person, our main guide to non GamStop casinos for UK readers compares the operators we research and explains the terms worth checking. You must be 18 or over to gamble. Gambling is not a way to earn income or solve money problems, and no site can promise winnings or payouts.